Cover Story
Q3edge Consulting: Enabling Quality Through Transparency, Efficiency and Agility
Surveys conducted by General Systems Co. indicate that when a global market consumer is satisfied with quality, he or she tells six others about the product or service; if that person is dissatisfied, 22 others hear about it ! Well, this survey clearly points out that modern customers and organizations are redefining the term ‘Quality’. Quality today means an increase in value as well as right performance, service, design and economy for global customers. This change has lead many businesses to ensure that their products meet specific requirements for identity, strength, quality and purity. However, complying with quality management system (QMS) standards is not...
Contents
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8
Consulting Industry In India: Prospects & Challenges
Sandeep Budhiraja, CEO, DOOR Training & Consulting India
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15
ISO 9001 – an effective Quality Management System?
Srinivasa Roa Sambangi, GM, Aurobindo Pharma
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21
Managing Consultants - Clients Relationship in Business Ecosystem
Vimal Kishor, Company Secretary and Head-Legal & Compliance, Liberty Videocon General Insurance Company Ltd.
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24
Transition from ISO 27001:2005 to 2013 version - Key Learnings
Isaac Prince Jeffrey, Head - Risk & Compliance, Williams Lea India
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29
Consulting in the Indian Recruitment Sector is on the Growth Curve
Vijay Anand, Director, Hirington Academy
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35
Role of IT in Customer Retention and Customer Life cycle Management Processes
Suresh Lakshminarayanan, Director - Finance & IT, McDonald’s India West & South
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37
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38
The Connected World in a Disconnected Situation
Akhil Agarwal, Chief Operating Officer, InterGlobe Technologies
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