Ganesh Lakshminarayanan of Airtel is Named India, SAARC Business MD by ServiceNow

Ganesh Lakshminarayanan, a former Airtel executive, has been hired as managing director (MD) and group vice president for ServiceNow's India and SAARC operations, the enterprise cloud computing and solutions company announced Monday.

Beginning January 6, 2025, Lakshminarayanan, who is based in Bengaluru, will oversee ServiceNow's business teams in India.

"He will play a crucial role in further solidifying ServiceNow's position as a leader in digital transformation and innovation across the APAC region in his capacity as MD and GVP, ServiceNow India and SAARC business," the company said in a statement.

Lakshminarayanan was the CEO of Airtel India's domestic business-to-business (B2B) division before assuming this position.

He formerly served as managing director at Mu Sigma, president and MD of Dell India, chief operating officer at Capillary Technologies, and adviser at Sequoia Capital and EY, among other positions.

"We are overjoyed to have Lakshminarayanan join ServiceNow and guide our India division into its next stage of expansion. Detlef Krause, President APAC at ServiceNow, stated, "India continues to be a top priority for us, and Ganesh's experience and leadership will further enhance our ability to deliver value to our customers in this dynamic market."

"India is a critical market for ServiceNow, and I'm excited to lead the team through its next chapter of growth, driving innovation and delivering transformative results for our customers," Lakshminarayanan said of his new position.

With its largest facility outside of the United States, the India Technology and Business Center, headed by senior vice president and MD Sumeet Mathur, is another significant technological hub for ServiceNow.

One in three engineers at ServiceNow are based in India, accounting for almost 20% of the company's worldwide staff. Additionally, according to ServiceNow, India accounts for more than 40% of the company's worldwide product engineering.