Infobip and Lucidya Partner to Improve the Middle Eastern Customer Experience

Infobip, a global cloud communications platform, and Lucidya, a leader in AI-powered customer intelligence and engagement, have partnered to improve the customer experience in the Middle East.

In a market that is becoming more and more competitive, this partnership will enable companies to establish more seamless and customized interactions, enhancing customer satisfaction and brand loyalty.

Businesses will be able to use AI-powered social listening insights to deliver individualized, multi-channel engagement thanks to the integration of Lucidya's data analytics and customer engagement capabilities into Infobip's platform. The goal of this partnership is to enhance the general customer experience, marketing efficacy, and customer service.

Zeid Shubailat, Director at Infobip, stated, "This strategic partnership with Lucidya enables us to improve our multi-channel communication capabilities by integrating their powerful social listening and AI-driven customer insights from social media channels. Together, we enable businesses to engage with their customers through more personalized, data-driven experiences, resulting in stronger connections and better outcomes across the customer journey to meet a diverse range of customer needs."

Some of the advantages of this strategic partnership are:

Advanced AI-powered solutions for detailed customer intelligence and analysis.

Communication products and services are seamlessly integrated to enhance customer interactions.

Personalized engagement via innovative messaging channels.

Lucidya's Business Development Director, Ziyad Bin Sulaiman, stated, "Our collaboration with Infobip is an important step forward in our mission to equip businesses with the tools they need to create meaningful and personalized customer experiences. We are confident that by leveraging Infobip's cutting-edge communication technology, our clients will experience a significant increase in customer satisfaction and loyalty."

This collaboration is a significant step forward in providing businesses with the tools they need to create meaningful and personalized customer experiences in the Middle East.